Claims

St. James Insurance Group has established a technical claim center to provide guidelines for administering claims. SJIG has entered into various relationships with certain outside claims administrators to assure that all claims customer service standards are met, and that all claims are processed timely and accurately.

At SJIG we are committed to claims customer service. To ensure our efficiency, we require that our claims partners be adequately staffed to meet our responsibility to our insured’s should there be a Catastrophe and that we have an efficient Catastrophe plan in place so that our customers are contacted promptly and their claims processed quickly.

As part of our commitment to you we are available to discuss claims issues and coverage questions.

To report a claim:

  • CHUBB: (866) 702-4822
  • Southern Fidelity Insurance Company (866) 874-7342
  • St. Johns Insurance Company: (800) 748-2030

 

Should you require further assistance, please contact us at:

  • Phone Toll Free: (888) 868-7544
  • Fax Toll Free: (888) 876-7544
  • Email: claims@sjig.com
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